Freshservice incident

Issue With Freshservice

Resolved after 6 minutes, affecting Dashboard and Tickets and 1 more, on August 13, 2026.

investigating Aug 13, 2026, 12:28 PM UTC

The issue affecting the end user portal availability has been successfully resolved. Access to the portal has been fully restored.We are continuing to monitor the system closely to ensure ongoing stability.

Started
Aug 13, 2026, 12:28 PM UTC
Resolved
Aug 13, 2026, 12:34 PM UTC
Duration
6m
Detected by Pingoru
Aug 13, 2026, 12:28 PM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating Aug 13, 2026, 12:28 PM UTC

    The issue affecting the end user portal availability has been successfully resolved. Access to the portal has been fully restored.We are continuing to monitor the system closely to ensure ongoing stability.

  2. resolved Aug 13, 2026, 12:34 PM UTC

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