Resolved after 11 hours 6 minutes, affecting Incoming email and Incoming email and 1 more, on August 31, 2026.
The third-party service provider has resolved the issue. Mailbox authentication and email syncing are now fully operational.
Affected components
Update timeline
- investigating Aug 31, 2026, 04:15 PM UTC
We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.
- monitoring Aug 31, 2026, 07:30 PM UTC
We are currently working with our third-party service provider to address this issue. We will share further updates as more information becomes available.
- monitoring Aug 31, 2026, 10:00 PM UTC
We are continuing to work with our third-party service provider and are seeing progress toward mitigation. We remain focused on restoring full functionality and will share further updates as more information becomes available.
- resolved Sep 01, 2026, 03:21 AM UTC
The third-party service provider has resolved the issue. Mailbox authentication and email syncing are now fully operational.
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