Resolved after 11 hours 12 minutes, affecting Self-service portal and Self-service portal and 1 more, on September 2, 2026.
This issue has been resolved. Access to the Support Portal has been fully restored. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Sep 02, 2026, 03:30 AM UTC
We are currently investigating an issue impacting access to the Support Portal. Subset of Customers began experiencing the issue at the following times: AP-SOUTH-1 : 9:00 AM IST EU-CENTRAL-1 : 11:00 AM IST US-EAST-1 : 5:00 PM IST Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- resolved Sep 02, 2026, 02:42 PM UTC
This issue has been resolved. Access to the Support Portal has been fully restored. We apologize for any inconvenience caused and thank you for your patience.
Your product runs on more than Freshservice
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services