Resolved after 17 hours 30 minutes, affecting Analytics and Analytics and 1 more, on September 9, 2026.
The issue has been fixed is now & services are back to normal. We are continuing to have this closely monitored
Affected components
Update timeline
- investigating Sep 09, 2026, 07:00 PM UTC
We are currently experiencing an issue where Report Permissions are missing from the IT Supervisor and Change Manager roles. Customers with agents assigned to these roles will see a direct impact in Analytics, rendering them unable to access widgets, view data exports, or manage schedules.
- investigating Sep 10, 2026, 12:30 AM UTC
Our engineering teams are actively engaged and working to mitigate the ongoing issue. We will provide further updates as more information becomes available.
- investigating Sep 10, 2026, 06:30 AM UTC
We have identified the issue and are working toward a resolution. We will continue to share updates as needed.
- resolved Sep 10, 2026, 12:30 PM UTC
The issue has been fixed is now & services are back to normal. We are continuing to have this closely monitored
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