Resolved after 6 hours 13 minutes, affecting Tickets and Tickets and 1 more, on September 10, 2026.
The issue has been resolved. We will continue to monitor it to ensure stability.
Affected components
Update timeline
- investigating Sep 10, 2026, 09:15 AM UTC
We are currently investigating an issue affecting a subset of customers where the Resolution Note tab remains stuck in a loading state on the Ticket Edit page. As a result, customers may be unable to edit ticket properties or resolve tickets, and Business Rules may not execute as expected.
- investigating Sep 10, 2026, 12:30 PM UTC
Our engineering teams are actively engaged and working to mitigate the ongoing issue. We will provide further updates as more information becomes available.
- investigating Sep 10, 2026, 02:25 PM UTC
We have identified the issue and are working toward a resolution. We will continue to share updates as needed.
- resolved Sep 10, 2026, 03:28 PM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.
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