Freshsales incident

Performance Degradation due to third party service

Resolved after 2 hours 54 minutes, affecting Web App and Web App and 1 more, on November 18, 2025.

resolved Nov 18, 2025, 02:42 PM UTC

The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 11:48 AM UTC
Resolved
Nov 18, 2025, 02:42 PM UTC
Duration
2h 54m
Detected by Pingoru
Nov 18, 2025, 11:48 AM UTC

Affected components

Web AppWeb AppWeb AppWeb App

Update timeline

  1. investigating Nov 18, 2025, 11:48 AM UTC

    We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.

  2. in progress Nov 18, 2025, 01:00 PM UTC

    We are working closely with the third-party service provider to fix the issue and will update you once services are restored.

  3. resolved Nov 18, 2025, 02:42 PM UTC

    The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.

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