Freshsales incident

Performance degraded issue in Freshsales

Resolved after 2 hours 5 minutes, affecting LCAD, on August 5, 2026.

resolved Aug 05, 2026, 07:53 AM UTC

The issue has been resolved. We will continue to monitor it to ensure stability.

Started
Aug 05, 2026, 05:48 AM UTC
Resolved
Aug 05, 2026, 07:53 AM UTC
Duration
2h 5m
Detected by Pingoru
Aug 05, 2026, 05:48 AM UTC

Affected components

LCAD

Update timeline

  1. investigating Aug 05, 2026, 05:48 AM UTC

    We are currently experiencing performance issues impacting contact import and bulk update operations. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

  2. investigating Aug 05, 2026, 06:00 AM UTC

    Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available.

  3. resolved Aug 05, 2026, 07:53 AM UTC

    The issue has been resolved. We will continue to monitor it to ensure stability.

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