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Freshsales is up

No incidents right now.

Freshsales is operational right now. Last checked just now; the most recent incident resolved 11d ago.

Real-time Freshsales status, recent outages, and incident history: pulled directly from Freshsales's official status page at updates.freshsales.io every 5 minutes. Pingoru tracks 99 Freshsales services and has captured 14 incidents in the last 90 days (99.89% uptime). Get email, Slack, Discord, or webhook alerts the moment Freshsales reports a new incident, free for 3 monitors, no credit card.

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Freshsales uptime 99.89% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 5m
    Started Oct 19, 2026, 01:45 PM UTC · Resolved Oct 19, 2026, 02:50 PM UTC
    Outgoing Emails
    Timeline · 2 updates
    • investigating · Oct 19, 2026, 01:45 PM UTC

      Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

    • resolved · Oct 19, 2026, 02:50 PM UTC

      Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.

    Latest: Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monito…

  2. Resolved 2h 51m
    Started Oct 15, 2026, 09:46 AM UTC · Resolved Oct 15, 2026, 12:37 PM UTC
    Incoming Emails
    Timeline · 4 updates
    • investigating · Oct 15, 2026, 09:46 AM UTC

      Some customers are experiencing issues where delay in incoming emails, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

    • investigating · Oct 15, 2026, 09:46 AM UTC

      Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

    • identified · Oct 15, 2026, 11:15 AM UTC

      Our team is actively working on a fix, and we will provide another update shortly.

    • resolved · Oct 15, 2026, 12:37 PM UTC

      Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.

    Latest: Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inco…

  3. Resolved 7h 2m
    Started Sep 04, 2026, 07:45 AM UTC · Resolved Sep 04, 2026, 02:47 PM UTC
    Outgoing EmailsOutgoing EmailsOutgoing EmailsOutgoing EmailsOutgoing Emails
    Timeline · 3 updates
    • investigating · Sep 04, 2026, 07:45 AM UTC

      We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.

    • investigating · Sep 04, 2026, 11:00 AM UTC

      We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.

    • resolved · Sep 04, 2026, 02:47 PM UTC

      The email delivery issue affecting some customers sending via Outlook has been resolved. The underlying issue on Microsoft's end has been cleared, and previously failed emails have been retried. If you notice any emails still missing, they will be auto-retried and delivered shortly with a slight delay. We apologize for any inconvenience caused.

    Latest: The email delivery issue affecting some customers sending via Outlook has been resolved. The underlying issue on Microsoft's end has been cleared, and previously failed emails have…

  4. Resolved 2h 16m
    Started Aug 25, 2026, 04:02 AM UTC · Resolved Aug 25, 2026, 06:18 AM UTC
    ReportsAnalytics
    Timeline · 2 updates
    • investigating · Aug 25, 2026, 04:02 AM UTC

      We experienced an issue accessing the Analytics Reports section within the dashboard between 9:32 AM to 10:48 AM, and from 11:14 AM to 11:48 AM. Our team investigated the issue and successfully resolved it. The service has been restored and is functioning as expected.

    • resolved · Aug 25, 2026, 06:18 AM UTC

  5. Resolved 2h 5m
    Started Aug 05, 2026, 05:48 AM UTC · Resolved Aug 05, 2026, 07:53 AM UTC
    LCAD
    Timeline · 3 updates
    • investigating · Aug 05, 2026, 05:48 AM UTC

      We are currently experiencing performance issues impacting contact import and bulk update operations. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

    • investigating · Aug 05, 2026, 06:00 AM UTC

      Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available.

    • resolved · Aug 05, 2026, 07:53 AM UTC

      The issue has been resolved. We will continue to monitor it to ensure stability.

    Latest: The issue has been resolved. We will continue to monitor it to ensure stability.

Incident record

Since April 2026 · Freshstatus Public · 99 components checked every 5 minutes
115incidents recorded
26last 12 months
5last 90 days
2 daystypical duration, 12 months

The longest incident in the last year, Service Disruption in Middle East Region on March 2, 2026, ran for 49 days. 42 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Analytics8
  • Search8
  • CPQ7
  • Incoming Emails7
  • Incoming Emails7

Latest incidents

  • Issue with Email in Freshsales October 19, 2026 · 65 minutes · degraded service

    Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal…

  • Issue with Email in Freshsales October 15, 2026 · 3 hours · degraded service

    Some customers are experiencing issues where delay in incoming emails, Our engineering team is actively investigating the issue and working to restore normal…

  • Email Delivery issues to Microsoft recipients September 4, 2026 · 7 hours · degraded service

    We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end…

Outage history

Past 90 days · 5 incidents View full outage history →