Resolved after 20 hours 10 minutes, affecting Social and Social and 1 more, on December 2, 2020.
Facebook has deployed the fix for the errors with replying to DMs, and the issues are resolved. We will continue to closely monitor the same.
Affected components
Update timeline
- investigating Dec 02, 2020, 06:30 AM UTC
Facebook is currently experiencing an outage due to which users might face issues in replying to messages. We are working on high priority with the service provider to have this fixed. Updates to follow
- investigating Dec 02, 2020, 06:02 PM UTC
We are still working on the issue with our service provider to resolve the issue with Facebook. Updates to follow shortly.
- investigating Dec 02, 2020, 08:37 PM UTC
We are actively working with our service partners at Facebook to address this issue. More updates to follow shortly.
- investigating Dec 02, 2020, 11:06 PM UTC
The fix for the issue which caused the error in replying to facebook DMs have been deployed. We are monitoring this for any anomalies.
- resolved Dec 03, 2020, 02:40 AM UTC
Facebook has deployed the fix for the errors with replying to DMs, and the issues are resolved. We will continue to closely monitor the same.
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