Degraded Performance

Update timeline

1. investigating Nov 25, 2020, 01:22 PM UTC

   We are experiencing degraded performance with the search platform hence auto-refresh has been affected on the Ticket list view page/Dashboard. Updates to follow

2. investigating Nov 25, 2020, 03:18 PM UTC

   The root cause of the issue has been identified due to the outage faced by the Amazon Kinesis Data Stream service. We are in touch with the AWS team to fix the issue.

3. investigating Nov 25, 2020, 05:20 PM UTC

   As per the latest updates from AWS Kinesis Data Streams services is severely impaired. Our developers are in touch with the AWS team to address this issues. Updates to follow.

4. investigating Nov 25, 2020, 06:30 PM UTC

   As per the latest updates from AWS Kinesis Data Streams and few other AWS services are severely impaired. Due to this you would be experiencing degraded services. Our developers are in touch with the AWS team to address this issues. Updates to follow.

5. investigating Nov 25, 2020, 07:40 PM UTC

   We are still working with the AWS team to fix the issues with degraded services. Updates to follow.

6. investigating Nov 25, 2020, 08:40 PM UTC

   We are still working with the AWS team to fix the issues with degraded services. Updates to follow

7. investigating Nov 25, 2020, 09:40 PM UTC

   We are continuing to work with the AWS team to address the issue with the degraded performance. Updates to follow shortly

8. investigating Nov 25, 2020, 10:40 PM UTC

   Some of the AWS services are recovering now. We are continuing to work with the AWS team to address the issue with the degraded performance. More updates to follow.

9. investigating Nov 25, 2020, 11:40 PM UTC

   As per the latest update from AWS, mitigation for the AWS Kinesis Data Streams services is underway while other services are recovering. We are still working with the AWS team to address the issue with the degraded performance. More updates to follow.

10. investigating Nov 26, 2020, 12:40 AM UTC

    As per the latest update from AWS, services that rely on the AWS Kinesis Data Streams services have begun observing recovery. We are still working closely with the AWS team to address the issue with the degraded performance. Updates to follow.

11. investigating Nov 26, 2020, 01:40 AM UTC

    We're continuing to work closely with the AWS team to solve the issues with degraded performance. More updates to follow.

12. investigating Nov 26, 2020, 02:40 AM UTC

    As per the latest update from AWS, issues with AWS Kinesis Data Streams services have been mitigated and the requests are being throttled. Over the next few hours, AWS is expected to relax the throttles and the service will be back to previous levels. We are closely following up with the AWS team. More updates to follow.

13. investigating Nov 26, 2020, 03:40 AM UTC

    We're still working closely with AWS team to resolve the issues with the degraded performance. More updates to follow

14. investigating Nov 26, 2020, 04:40 AM UTC

    We're still working closely with AWS team to resolve the issues with the degraded performance. More updates to follow

15. investigating Nov 26, 2020, 05:40 AM UTC

    Our services are getting recovered slowly. We are closely monitoring and will keep you posted.

16. investigating Nov 26, 2020, 06:40 AM UTC

    The issue with the Ticket list view refresh and Dashboard refresh have been resolved now. Further updates to follow.

17. investigating Nov 26, 2020, 08:15 AM UTC

    A major chuck of the previous requests have been drained out from the queue. Our teams are working closely to get the all the services back to normal. Updates to follow soon.

18. resolved Nov 26, 2020, 09:30 AM UTC

    The previous events have been drained out successfully. All our services have been restored and are back to normal functionality now. Happy Supporting!