Resolved after 1 hour 52 minutes, affecting Social, on November 12, 2020.
One of the services for twitter DMs and tweets was down and we booted up new task and it started working. We have monitored our system performance and confirmed that issues has been resolved.
Affected components
Update timeline
- investigating Nov 12, 2020, 07:00 AM UTC
We are facing issues with our Twitter service and the conversion of Twitter DMs and tweets to tickets will be delayed in Freshdesk. We are working towards restoring normalcy on priority. Updates to follow.
- resolved Nov 12, 2020, 08:52 AM UTC
One of the services for twitter DMs and tweets was down and we booted up new task and it started working. We have monitored our system performance and confirmed that issues has been resolved.
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