Resolved after 10 hours 11 minutes, affecting Social and Social and 1 more, on September 27, 2020.
Our Engineering team has fixed the issue related to Facebook DMs from Freshdesk. We are closely monitoring it.
Affected components
Update timeline
- investigating Sep 27, 2020, 05:30 AM UTC
We are seeing an issue with replying to Facebook DMs from Freshdesk. We are actively working with Facebook and also internally to resolve this at the earliest. Will keep posted on further updates.
- investigating Sep 27, 2020, 10:55 AM UTC
Our Engineering team is working on addressing the issue. Updates to follow shortly.
- investigating Sep 27, 2020, 01:45 PM UTC
Our Engineering team is still working on fixing the issue. More updates to follow.
- resolved Sep 27, 2020, 03:41 PM UTC
Our Engineering team has fixed the issue related to Facebook DMs from Freshdesk. We are closely monitoring it.
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