Freshdesk incident

Degraded Performance

Resolved after 14 hours 17 minutes, affecting Social and Social and 1 more, on July 16, 2020.

resolved Jul 16, 2020, 04:32 PM UTC

We observed issues with Twitter’s statuses/update API and there were issues with sending replies to tweets. A fix has been implemented by Twitter and we are monitoring the results.

Started
Jul 16, 2020, 02:15 AM UTC
Resolved
Jul 16, 2020, 04:32 PM UTC
Duration
14h 17m
Detected by Pingoru
Jul 16, 2020, 02:15 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Jul 16, 2020, 02:15 AM UTC

    We are seeing issues with some of the outgoing replies to Twitter tickets because of an ongoing issue Twitter is facing. We are monitoring the Twitter incident closely and will update once it is resolved.

  2. investigating Jul 16, 2020, 08:06 AM UTC

    Team still doing investigation on twitter issue and we are following up same. We are monitoring the Twitter incident closely and will update once it is resolved.

  3. investigating Jul 16, 2020, 02:31 PM UTC

    Team still doing investigation on twitter issue and we are following up same. We are monitoring the Twitter incident closely and will update once it is resolved.

  4. resolved Jul 16, 2020, 04:32 PM UTC

    We observed issues with Twitter’s statuses/update API and there were issues with sending replies to tweets. A fix has been implemented by Twitter and we are monitoring the results.

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