Resolved after 1 hour 5 minutes, affecting Agent Portal, on July 1, 2020.
We are still working on the issue to fix it on priority. Updates to follow.
Affected components
Agent Portal
Update timeline
- investigating Jul 01, 2020, 08:14 AM UTC
We are facing issues with logging in to Freshdesk. The team is actively looking into the issue.
- investigating Jul 01, 2020, 09:09 AM UTC
We are still working on the issue to fix it on priority. Updates to follow.
- resolved Jul 01, 2020, 09:19 AM UTC
The login issue is fixed now. We are closely monitoring it.
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