Resolved after 15 minutes, affecting Social, on June 18, 2020.
We have fixed the issues pertaining to the ticket conversion of Twitter DMs and Facebook posts. We are closely monitoring the same.
Affected components
Social
Update timeline
- investigating Jun 18, 2020, 02:10 PM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to Facebook and Twitter tickets. We are working on a high priority to have this fixed
- resolved Jun 18, 2020, 02:37 PM UTC
We have fixed the issues pertaining to the ticket conversion of Twitter DMs and Facebook posts. We are closely monitoring the same.
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