Resolved after 2 hours 44 minutes, affecting Social, on November 9, 2020.
The issue with Auto refresh has been resolved and services are restored to normalcy. We are constantly monitoring it at our end.
Affected components
Update timeline
- investigating Nov 09, 2020, 11:20 AM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to Facebook and Twitter tickets. We are working on a high priority to have this fixed.
- investigating Nov 09, 2020, 12:59 PM UTC
We are facing issues with Auto refreshing tickets on List view page and our Engineers are working to fix it on priority. Updates to follow.
- resolved Nov 09, 2020, 02:04 PM UTC
The issue with Auto refresh has been resolved and services are restored to normalcy. We are constantly monitoring it at our end.
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