Resolved after 1 day 8 hours, on June 11, 2020.
The issue with Facebook has been resolved and services are restored to normalcy. We are constantly monitoring it at our end.
Update timeline
- investigating Jun 11, 2020, 10:30 PM UTC
We are facing issues where replies from Freshdesk to Facebook posts are also being added as private notes in the ticket resulting in duplicate notes. We are in touch with Facebook to get this resolved soon.
- investigating Jun 12, 2020, 06:22 PM UTC
Our engineers are working with Facebook to get this issue resolved, Updates to follow.
- resolved Jun 13, 2020, 06:30 AM UTC
The issue with Facebook has been resolved and services are restored to normalcy. We are constantly monitoring it at our end.
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