Resolved after 1 hour 3 minutes, affecting Agent Portal, on June 17, 2019.
The issue with email to ticket conversion is resolved and services are restored. We are constantly monitoring the behaviour at our end.
Affected components
Agent Portal
Update timeline
- investigating Jun 17, 2019, 10:02 AM UTC
We are facing issues with an email to ticket conversion and our engineers are working towards resolving it on priority. Updates to follow
- resolved Jun 17, 2019, 11:05 AM UTC
The issue with email to ticket conversion is resolved and services are restored. We are constantly monitoring the behaviour at our end.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services