Freshdesk incident

Degraded performance

Resolved after 6 hours 27 minutes, affecting Email, on February 28, 2018.

investigating Feb 28, 2018, 09:04 PM UTC

Still we are facing issues with Incoming and Outgoing emails at our service provider end. We are closely co-ordinating with them to fix the issue as soon as possible.

Started
Feb 28, 2018, 06:00 PM UTC
Resolved
Mar 01, 2018, 12:28 AM UTC
Duration
6h 27m
Detected by Pingoru
Feb 28, 2018, 06:00 PM UTC

Affected components

Email

Update timeline

  1. investigating Feb 28, 2018, 06:00 PM UTC

    Currently we are facing slowness in delivery of emails, as we have problem with our email service provider. We are closely co-ordinating with the service provider to fix the issue.

  2. investigating Feb 28, 2018, 09:04 PM UTC

    Still we are facing issues with Incoming and Outgoing emails at our service provider end. We are closely co-ordinating with them to fix the issue as soon as possible.

  3. resolved Mar 01, 2018, 12:28 AM UTC

    Email delivery issues has been resolved now. Services are running fine.

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