Freshdesk incident

Intermittent Issue

Resolved after 22 minutes, on May 5, 2018.

resolved May 05, 2018, 10:09 AM UTC

Our engineers have confirmed that the issue is fixed. We sincerely apologize for the inconvenience and thank you for your patience.

Started
May 05, 2018, 09:47 AM UTC
Resolved
May 05, 2018, 10:09 AM UTC
Duration
22m
Detected by Pingoru
May 05, 2018, 09:47 AM UTC

Update timeline

  1. investigating May 05, 2018, 09:47 AM UTC

    We are facing issues with email to ticket conversion. Our email team is on it and more updates will follow soon.

  2. investigating May 05, 2018, 09:58 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 05, 2018, 10:09 AM UTC

    Our engineers have confirmed that the issue is fixed. We sincerely apologize for the inconvenience and thank you for your patience.

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