Freshdesk incident

Issue with Ticket Conversion of Twitter DM

Resolved after 21 minutes, affecting Social and Social and 1 more, on September 27, 2018.

resolved Sep 27, 2018, 10:03 AM UTC

We have sorted the issue pertaining to ticket conversion of Twitter DM's and we are closely monitoring the same.

Started
Sep 27, 2018, 09:42 AM UTC
Resolved
Sep 27, 2018, 10:03 AM UTC
Duration
21m
Detected by Pingoru
Sep 27, 2018, 09:42 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Sep 27, 2018, 09:42 AM UTC

    We are currently facing issues with ticket conversion of Twitter DM's with attachment and working towards getting this fixed on priority; updates to follow

  2. resolved Sep 27, 2018, 10:03 AM UTC

    We have sorted the issue pertaining to ticket conversion of Twitter DM's and we are closely monitoring the same.

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