Freshdesk incident

Degraded performance

Resolved after 7 hours 42 minutes, on October 8, 2018.

resolved Oct 08, 2018, 06:53 PM UTC

We can confirm that all emails sent will be delivered without any delays. Our Email team is keeping a weather eye out to sort anything that might pop up.

Started
Oct 08, 2018, 11:10 AM UTC
Resolved
Oct 08, 2018, 06:53 PM UTC
Duration
7h 42m
Detected by Pingoru
Oct 08, 2018, 11:10 AM UTC

Update timeline

  1. investigating Oct 08, 2018, 11:10 AM UTC

    We are facing issues with email delivery to Gmail domains and working with our email service provider towards resolving it on priority, updates to follow.

  2. investigating Oct 08, 2018, 11:14 AM UTC

    We are facing issues with email delivery to Gmail domains and working with our email service provider towards resolving it on priority, updates to follow.

  3. investigating Oct 08, 2018, 02:14 PM UTC

    We are still working with our service provider to resolve the issue, updates to follow.

  4. resolved Oct 08, 2018, 06:53 PM UTC

    We can confirm that all emails sent will be delivered without any delays. Our Email team is keeping a weather eye out to sort anything that might pop up.

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