Resolved after 1 hour 16 minutes, affecting Social and Social and 1 more, on October 12, 2018.
We have fixed the Twitter DM to ticket conversion issue in Freshdesk accounts, we are monitoring closely.
Affected components
SocialSocialSocialSocial
Update timeline
- investigating Oct 12, 2018, 08:03 PM UTC
We are facing issues on converting Twitter DM's to tickets in Freshdesk accounts. We are working on high priority to have this fixed.
- resolved Oct 12, 2018, 09:19 PM UTC
We have fixed the Twitter DM to ticket conversion issue in Freshdesk accounts, we are monitoring closely.
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