Resolved after 1 hour 22 minutes, affecting Social and Social and 1 more, on November 9, 2018.
We have fixed the issue pertaining to ticket conversion of Twitter DM's ,we will monitor the same closely.
Affected components
Update timeline
- investigating Nov 09, 2018, 04:20 AM UTC
We are currently facing issues with ticket conversion of Twitter DM's with attachment and working towards getting this fixed on priority; updates to follow
- investigating Nov 09, 2018, 05:00 AM UTC
We have sorted the issue related to Twitter API and we are closely keeping eye on the same.
- investigating Nov 09, 2018, 05:27 AM UTC
EUC customers may face delay in Twitter tickets conversion, we are working on it; updates to follow
- resolved Nov 09, 2018, 05:42 AM UTC
We have fixed the issue pertaining to ticket conversion of Twitter DM's ,we will monitor the same closely.
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