Resolved after 3 hours 27 minutes, affecting Social, on November 22, 2018.
Normalcy has been restored with our Facebook & DM services. All tickets conversion is now back to normal.
Affected components
Social
Update timeline
- investigating Nov 22, 2018, 07:13 AM UTC
We are experiencing increased error rate in ticket conversion of Facebook posts & DM due to an issue at Facebook's end, ticket conversion will be delayed. Updates to follow
- investigating Nov 22, 2018, 10:11 AM UTC
Facebook is still working on a fix for this issue and we are following up with them to resolve it at the earliest; Updates to follow
- resolved Nov 22, 2018, 10:40 AM UTC
Normalcy has been restored with our Facebook & DM services. All tickets conversion is now back to normal.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services