Freshdesk incident

Degraded Performance

Resolved after 1 hour 52 minutes, affecting Search, on January 7, 2019.

resolved Jan 07, 2019, 10:59 PM UTC

We have resolved the issue with our search engine. We are keeping eye on the same.

Started
Jan 07, 2019, 09:06 PM UTC
Resolved
Jan 07, 2019, 10:59 PM UTC
Duration
1h 52m
Detected by Pingoru
Jan 07, 2019, 09:06 PM UTC

Affected components

Search

Update timeline

  1. investigating Jan 07, 2019, 09:06 PM UTC

    We have identified the issue with our search engine. Search will not work as expected for few of our customers now. We are working to fix it again.

  2. resolved Jan 07, 2019, 10:59 PM UTC

    We have resolved the issue with our search engine. We are keeping eye on the same.

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