Freshdesk incident

Degraded Performance

Resolved after 37 minutes, affecting Agent Portal, on June 27, 2022.

resolved Jun 27, 2022, 02:55 PM UTC

The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

Started
Jun 27, 2022, 02:18 PM UTC
Resolved
Jun 27, 2022, 02:55 PM UTC
Duration
37m
Detected by Pingoru
Jun 27, 2022, 02:18 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jun 27, 2022, 02:18 PM UTC

    We are experiencing issues with tickets being updated in our list view page. Our engineers are working on this with priority. Updates to follow shortly.

  2. resolved Jun 27, 2022, 02:55 PM UTC

    The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

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