Resolved after 3 hours 33 minutes, affecting Agent Portal, on April 15, 2019.
The issue with logging into Freshdesk via SSO is now fixed and we are keeping a close watch.
Affected components
Agent Portal
Update timeline
- investigating Apr 15, 2019, 02:54 PM UTC
We are experiencing issues with logging into Freshdesk via SSO due to which you will have to make use of the normal login(.freshdesk.com/login/normal). We are working towards resolving this issue on high priority, Updates to follow. This issue will be faced only by customers making use of SSO
- investigating Apr 15, 2019, 03:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 15, 2019, 06:28 PM UTC
The issue with logging into Freshdesk via SSO is now fixed and we are keeping a close watch.
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