Freshdesk incident

Degraded performance

Resolved after 35 minutes, affecting Agent Portal, on December 24, 2020.

resolved Dec 24, 2020, 02:05 PM UTC

The issue with Freshworks Neo Admin center has been resolved. We will continue to monitor the status of Neo Admin Center.

Started
Dec 24, 2020, 01:30 PM UTC
Resolved
Dec 24, 2020, 02:05 PM UTC
Duration
35m
Detected by Pingoru
Dec 24, 2020, 01:30 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Dec 24, 2020, 01:30 PM UTC

    Freshworks Neo Admin centre is facing an issue , our best minds are working on to fix this, Updates to follow.

  2. resolved Dec 24, 2020, 02:05 PM UTC

    The issue with Freshworks Neo Admin center has been resolved. We will continue to monitor the status of Neo Admin Center.

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