Resolved after 30 minutes, affecting Search, on March 16, 2021.
The issue with regards to our search platform has been addressed and services have been restored back to optimal performance.
Affected components
Search
Update timeline
- investigating Mar 16, 2021, 08:16 PM UTC
We are having issues with our search platform due to which users will be experiencing degraded performance while accessing tickets from the list page, searching of tickets, and data mismatch on dashboards. Our engineering team is working on this as we speak. More updates to follow
- resolved Mar 16, 2021, 08:46 PM UTC
The issue with regards to our search platform has been addressed and services have been restored back to optimal performance.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services