Freshdesk incident

Degraded Performance

Resolved after 1 hour 35 minutes, affecting Agent Portal and Agent Portal and 1 more, on March 17, 2021.

resolved Mar 17, 2021, 04:36 PM UTC

Issues with Recaptcha have been resolved, we can confirm all users will be able to login without issues

Started
Mar 17, 2021, 03:01 PM UTC
Resolved
Mar 17, 2021, 04:36 PM UTC
Duration
1h 35m
Detected by Pingoru
Mar 17, 2021, 03:01 PM UTC

Affected components

Agent PortalAgent PortalAgent PortalAgent Portal

Update timeline

  1. investigating Mar 17, 2021, 03:01 PM UTC

    We are currently facing issues with the recaptcha service and users might experience issues with login. We are working closely with our Engineering team to resolve the issue, updates to follow.

  2. resolved Mar 17, 2021, 04:36 PM UTC

    Issues with Recaptcha have been resolved, we can confirm all users will be able to login without issues

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