Freshdesk incident

Degraded Performance

Resolved after 46 minutes, affecting Agent Portal, on June 29, 2021.

resolved Jun 29, 2021, 10:48 AM UTC

The reported issue has been resolved now. Our engineering team is closely monitoring this.

Started
Jun 29, 2021, 10:02 AM UTC
Resolved
Jun 29, 2021, 10:48 AM UTC
Duration
46m
Detected by Pingoru
Jun 29, 2021, 10:02 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jun 29, 2021, 10:02 AM UTC

    We are observing performance issue with our application servers which might result in slowness of portal.We are looking the same with high priority.

  2. resolved Jun 29, 2021, 10:48 AM UTC

    The reported issue has been resolved now. Our engineering team is closely monitoring this.

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