Freshdesk incident

Degraded Performance

Resolved after 4 hours 18 minutes, affecting Agent Portal, on January 23, 2022.

resolved Jan 23, 2022, 06:48 AM UTC

The issues with Agent login has been resolved now and our team is closely keeping an eye on this case.

Started
Jan 23, 2022, 02:30 AM UTC
Resolved
Jan 23, 2022, 06:48 AM UTC
Duration
4h 18m
Detected by Pingoru
Jan 23, 2022, 02:30 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jan 23, 2022, 02:30 AM UTC

    We are currently facing issues with login and our Engineers are working on it with Priority. Updates to follow

  2. resolved Jan 23, 2022, 06:48 AM UTC

    The issues with Agent login has been resolved now and our team is closely keeping an eye on this case.

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