Resolved after 2 hours 51 minutes, affecting Agent Portal, on April 25, 2022.
Our Engineers have fixed the issue with the SSO authentication flow and the system is back to optimum performance.
Affected components
Update timeline
- investigating Apr 25, 2022, 12:45 PM UTC
We're currently facing issues with logging into Freshdesk. Our Developers are working on the same. More updates to follow.
- investigating Apr 25, 2022, 03:09 PM UTC
We have identified the issue at our end and our engineers are working towards mitigating the same. More updates to follow.
- investigating Apr 25, 2022, 03:15 PM UTC
We have identified the issue with the authentication flow at our end which is impacting a specific set of customers. Our engineers are working towards mitigating the same. More updates to follow.
- resolved Apr 25, 2022, 03:36 PM UTC
Our Engineers have fixed the issue with the SSO authentication flow and the system is back to optimum performance.
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