Freshdesk incident

Degraded Performance

Resolved after 20 minutes, affecting Agent Portal, on May 31, 2022.

resolved May 31, 2022, 08:23 AM UTC

Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.

Started
May 31, 2022, 08:03 AM UTC
Resolved
May 31, 2022, 08:23 AM UTC
Duration
20m
Detected by Pingoru
May 31, 2022, 08:03 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating May 31, 2022, 08:03 AM UTC

    We are experiencing intermittent issues with accessing the Support Portal. Our engineers are working on this with priority

  2. resolved May 31, 2022, 08:23 AM UTC

    Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.

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