Freshdesk incident

Degraded performance in delivering product events to marketplace apps

Resolved after 30 minutes, affecting Social and Analytics & Reporting and 1 more, on August 16, 2022.

resolved Aug 16, 2022, 01:10 PM UTC

This issue is now resolved. All portals are functioning normally and our DevOps team is monitoring this closely. Thanks a ton for the patience.

Started
Aug 16, 2022, 12:40 PM UTC
Resolved
Aug 16, 2022, 01:10 PM UTC
Duration
30m
Detected by Pingoru
Aug 16, 2022, 12:40 PM UTC

Affected components

SocialAnalytics & ReportingMarketplace

Update timeline

  1. investigating Aug 16, 2022, 12:40 PM UTC

    Few components in social and marketplace are experiencing delays in outgoing events from Freshdesk. Report ingestion is experiencing delays. Our best minds are working on resolving this.

  2. resolved Aug 16, 2022, 01:10 PM UTC

    This issue is now resolved. All portals are functioning normally and our DevOps team is monitoring this closely. Thanks a ton for the patience.

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