Freshdesk incident

Latency in Agent portal

Minor Vendor's status page →

Resolved after 3 hours 5 minutes, affecting Agent Portal, on September 6, 2022.

resolved Sep 07, 2022, 02:05 AM UTC

We have monitored our system performance and confirmed that issues with the agent portal been resolved.

Started
Sep 06, 2022, 11:00 PM UTC
Resolved
Sep 07, 2022, 02:05 AM UTC
Duration
3h 5m
Detected by Pingoru
Sep 06, 2022, 11:00 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Sep 06, 2022, 11:00 PM UTC

    Freshdesk is experiencing degraded performance inside the agent portal. Our engineers are working towards mitigating the issue. More updates to follow.

  2. investigating Sep 07, 2022, 01:37 AM UTC

    Our engineers have identified the root cause and are working towards fixing the same. More updates to follow.

  3. resolved Sep 07, 2022, 02:05 AM UTC

    We have monitored our system performance and confirmed that issues with the agent portal been resolved.

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