Freshdesk incident

Degraded Performance

Resolved after 2 hours 29 minutes, affecting Agent Portal, on October 6, 2022.

resolved Oct 06, 2022, 01:25 PM UTC

The issue with Auto refresh notification has been resolved now. We are closely monitoring the same on our end.

Started
Oct 06, 2022, 10:56 AM UTC
Resolved
Oct 06, 2022, 01:25 PM UTC
Duration
2h 29m
Detected by Pingoru
Oct 06, 2022, 10:56 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Oct 06, 2022, 10:56 AM UTC

    We are having issues with auto refresh updates icon on the Ticket list view. Our engineers have been notified of this and they're working on the same, more updates to follow.

  2. resolved Oct 06, 2022, 01:25 PM UTC

    The issue with Auto refresh notification has been resolved now. We are closely monitoring the same on our end.

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