Freshdesk incident

Degraded performance

Resolved after 19 minutes, affecting Agent Portal, on March 15, 2023.

resolved Mar 15, 2023, 09:37 AM UTC

All portals should function normally now. Our DevOps team will act as the Order of the Phoenix for the day and look over this

Started
Mar 15, 2023, 09:18 AM UTC
Resolved
Mar 15, 2023, 09:37 AM UTC
Duration
19m
Detected by Pingoru
Mar 15, 2023, 09:18 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Mar 15, 2023, 09:18 AM UTC

    We're seeing reports of degraded service for users. Symptoms include, being unable to load the portal or not loading fully. We're looking into it as we speak; further updates to follow

  2. resolved Mar 15, 2023, 09:37 AM UTC

    All portals should function normally now. Our DevOps team will act as the Order of the Phoenix for the day and look over this

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