Freshdesk incident

Degraded performance in APIs in US region

Resolved after 17 minutes, affecting API, on March 22, 2023.

resolved Mar 22, 2023, 12:15 PM UTC

Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.

Started
Mar 22, 2023, 12:01 PM UTC
Resolved
Mar 22, 2023, 12:18 PM UTC
Duration
17m
Detected by Pingoru
Mar 22, 2023, 12:01 PM UTC

Affected components

API

Update timeline

  1. investigating Mar 22, 2023, 12:01 PM UTC

    Customers would face issues with availability and latency in APIs

  2. resolved Mar 22, 2023, 12:15 PM UTC

    Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.

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