Resolved after 2 days 4 hours, on May 31, 2023.
The issue affecting the Shopify app on tickets and contact pages has been resolved, and the fix is now live on all the regions. Users can expect the app to function properly in all the regions. However, the Proactive Service feature will remain unavailable in all regions until the issues with the Shopify team are resolved.
Update timeline
- investigating May 31, 2023, 04:15 AM UTC
We have identified an issue with the integration of Shopify to Freshdesk. The third-party integration is not working as expected. We have notified Shopify about the error and are currently working on resolving the issue.
- investigating May 31, 2023, 07:39 AM UTC
Our Engineers are currently working on a workaround fix to resolve this as quickly as possible, We will provide the next update once we get more information from the team.
- investigating May 31, 2023, 10:40 AM UTC
Our most talented individuals are actively engaged in resolving this issue. We will promptly share the updates, Once we get more information from the team.
- investigating May 31, 2023, 04:37 PM UTC
Our beloved engineers crafted a workaround solution for this issue and verifying the fix, We will provide another update in 24 hours.
- resolved Jun 02, 2023, 09:05 AM UTC
The issue affecting the Shopify app on tickets and contact pages has been resolved, and the fix is now live on all the regions. Users can expect the app to function properly in all the regions. However, the Proactive Service feature will remain unavailable in all regions until the issues with the Shopify team are resolved.
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