Freshdesk incident
Issues with agent status, availability and automatic ticket assignment related modules
Minor Vendor's status page →
Resolved after 39 minutes, affecting Routing & Agent Availability, on July 13, 2023.
We are currently experiencing intermittent failures with updating the agent status and viewing the availability of agents on the dashboard. Our best minds are actively working on the fix. More updates to follow!
Affected components
Routing & Agent Availability
Update timeline
- investigating Jul 13, 2023, 02:06 PM UTC
We are currently experiencing intermittent failures with updating the agent status and viewing the availability of agents on the dashboard. Our best minds are actively working on the fix. More updates to follow!
- resolved Jul 13, 2023, 02:45 PM UTC
The fix has been deployed successfully and our services are back to normal.
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