Freshdesk incident

Application Slowness and Latency Issue - IND

Resolved after 23 minutes, affecting Agent Portal, on August 1, 2023.

resolved Aug 01, 2023, 07:18 AM UTC

Our engineering team has fixed the issues, and our services are running fine. Kindly reach out to our support if you are facing any issues.

Started
Aug 01, 2023, 07:00 AM UTC
Resolved
Aug 01, 2023, 07:23 AM UTC
Duration
23m
Detected by Pingoru
Aug 01, 2023, 07:00 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Aug 01, 2023, 07:00 AM UTC

    We want to keep you informed about the ongoing application performance issue that some of you may be experiencing. Our team has been actively investigating reports of slowness and latency within our application, and we are diligently working to resolve the issue as quickly as possible.

  2. resolved Aug 01, 2023, 07:18 AM UTC

    Our engineering team has fixed the issues, and our services are running fine. Kindly reach out to our support if you are facing any issues.

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