Freshdesk incident

Unable to access Freshdesk portal for US

Resolved after 21 minutes, affecting Agent Portal, on August 2, 2023.

resolved Aug 02, 2023, 08:46 AM UTC

Our Engineering team has fixed the issues and has reported that the application should be running normally without any problem

Started
Aug 02, 2023, 08:25 AM UTC
Resolved
Aug 02, 2023, 08:46 AM UTC
Duration
21m
Detected by Pingoru
Aug 02, 2023, 08:25 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Aug 02, 2023, 08:25 AM UTC

    We are experiencing performance issues with our application. Our engineers are working on it with the highest priority. We will keep you posted as soon as it is fixed.

  2. resolved Aug 02, 2023, 08:46 AM UTC

    Our Engineering team has fixed the issues and has reported that the application should be running normally without any problem

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