Freshdesk incident
Issue With O365 Custom Email Service - Incoming Emails
Resolved after 21 hours 11 minutes, affecting Email and Email and 1 more, on August 10, 2023.
The issue with Microsoft’s Office 365 (O365) has been resolved, and now incoming emails are accessible. Our product team has confirmed that all the failed mailboxes have been restored
Affected components
Update timeline
- investigating Aug 10, 2023, 05:00 PM UTC
Mailbox from Microsoft Office 365 is facing service degradation with Incoming Emails, further updates can be checked by the customer on their Azure portal - admin - service health. Customers are advised to raise cases with Microsoft Support
- investigating Aug 11, 2023, 06:24 AM UTC
We have initiated contact with Microsoft regarding the ongoing issue, and we will provide an update here as soon as we receive a response from Microsoft
- investigating Aug 11, 2023, 08:32 AM UTC
We're currently in active communication with Microsoft to resolve the ongoing issue. Your patience is highly valued as we anticipate their forthcoming update. Be confident that we are dedicated to keeping you informed, and we will promptly provide any new developments on this page once they are received
- investigating Aug 11, 2023, 11:35 AM UTC
Microsoft has acknowledged the ongoing issue impacting IMAP authentication. The service incident EX666988 can be used to track the incident on the Microsoft portal : https://portal.office.com/Adminportal/Home?#/servicehealth/:/alerts/EX666988
- resolved Aug 11, 2023, 02:11 PM UTC
The issue with Microsoft’s Office 365 (O365) has been resolved, and now incoming emails are accessible. Our product team has confirmed that all the failed mailboxes have been restored
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