Freshdesk incident

Delay in notifications for Phone calls in US Region

Resolved after 58 minutes, affecting Integrations: Freshcaller, Freshservice, Slack & Others, on August 30, 2023.

resolved Aug 30, 2023, 02:00 PM UTC

The problem concerning the notification of calls has been successfully addressed, and we are maintaining vigilant monitoring to ensure its sustained resolution.

Started
Aug 30, 2023, 01:02 PM UTC
Resolved
Aug 30, 2023, 02:00 PM UTC
Duration
58m
Detected by Pingoru
Aug 30, 2023, 01:02 PM UTC

Affected components

Integrations: Freshcaller, Freshservice, Slack & Others

Update timeline

  1. investigating Aug 30, 2023, 01:02 PM UTC

    We're seeing reports of degraded service for some of our users. Our engineering team is working to have this up and running at the earliest. Further updates to follow.

  2. identified Aug 30, 2023, 01:30 PM UTC

    Our best minds are working on resolving the issue.

  3. resolved Aug 30, 2023, 02:00 PM UTC

    The problem concerning the notification of calls has been successfully addressed, and we are maintaining vigilant monitoring to ensure its sustained resolution.

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