Freshdesk incident

Portal Access Issue

Resolved after 52 minutes, affecting Agent Portal, on September 2, 2023.

resolved Sep 02, 2023, 06:44 PM UTC

The performance degradation issue with our application has been resolved, and we are actively monitoring the situation

Started
Sep 02, 2023, 05:52 PM UTC
Resolved
Sep 02, 2023, 06:44 PM UTC
Duration
52m
Detected by Pingoru
Sep 02, 2023, 05:52 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Sep 02, 2023, 05:52 PM UTC

    We are currently facing performance degradation in our application affecting certain customers, and our engineering team is actively working to resolve this issue.

  2. resolved Sep 02, 2023, 06:44 PM UTC

    The performance degradation issue with our application has been resolved, and we are actively monitoring the situation

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