Freshdesk incident

Issue with Facebook Integration

Resolved after 8 hours 54 minutes, affecting Social and Social and 1 more, on January 7, 2024.

resolved Jan 07, 2024, 10:04 PM UTC

The issue with Facebook integration has been resolved, and the service is back to normal

Started
Jan 07, 2024, 01:10 PM UTC
Resolved
Jan 07, 2024, 10:04 PM UTC
Duration
8h 54m
Detected by Pingoru
Jan 07, 2024, 01:10 PM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Jan 07, 2024, 01:10 PM UTC

    We're seeing reports of degraded service with Facebook integration for some of our users. Our engineering team is investigating the cause, we will keep you updated.

  2. identified Jan 07, 2024, 09:10 PM UTC

    We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience

  3. resolved Jan 07, 2024, 10:04 PM UTC

    The issue with Facebook integration has been resolved, and the service is back to normal

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