Freshdesk incident
Degraded Performance with Agent Availability Toggle in the Agent Profile View & the Availability Dashboard View
Resolved after 7 hours 3 minutes, affecting Routing & Agent Availability, on January 24, 2024.
Issues with availability toggle and dashboard has been resolved. Services are running fine. We are closely monitoring it.
Affected components
Update timeline
- investigating Jan 24, 2024, 06:30 AM UTC
We are experiencing an issue with the agent availability toggle in the Agent Profile View as well as the Availability Dashboard View for specific accounts in the US data center. Our best minds are working towards fixing this issue. More updates to follow.
- investigating Jan 24, 2024, 08:30 AM UTC
Our engineers are still working on the issue with the agent availability toggle in the Agent Profile View as well as the Availability Dashboard View . More updates to follow.
- identified Jan 24, 2024, 09:30 AM UTC
Our engineers are working towards rolling out a fix for the issues with availability toggle and dashboard. More updates to follow.
- in progress Jan 24, 2024, 11:00 AM UTC
Our Engineering team is currently performing a fix for the issues with availability toggle and dashboard. More updates to follow.
- in progress Jan 24, 2024, 12:30 PM UTC
Our team is continuing to perform a fix for the issues with availability toggle and dashboard. More updates to follow.
- resolved Jan 24, 2024, 01:34 PM UTC
Issues with availability toggle and dashboard has been resolved. Services are running fine. We are closely monitoring it.
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