Freshdesk incident
Issues with Ticket list views, Search and Dashboards
Resolved after 1 hour 14 minutes, affecting Search, on March 28, 2024.
We have now analysed and fixed the ongoing issue with the highest level of urgency. The Ticket List Views, Search and Dashboards should be functioning normally hereafter. The Team is currently monitoring the situation as well to ensure smooth recovery.
Affected components
Update timeline
- investigating Mar 28, 2024, 01:20 PM UTC
We are experiencing degraded performance on our search platform. Customers would notice issues with the ticket views not loading and accessing custom dashboard. We are all hands on deck to address this issue. Updates to follow.
- identified Mar 28, 2024, 02:27 PM UTC
We have identified the cause of the issue at hand, and Our best minds are working towards fixing the issue on priority. The Ticket List Views, Search and Dashboard are still not fully functional. More Updates to Follow.
- resolved Mar 28, 2024, 02:34 PM UTC
We have now analysed and fixed the ongoing issue with the highest level of urgency. The Ticket List Views, Search and Dashboards should be functioning normally hereafter. The Team is currently monitoring the situation as well to ensure smooth recovery.
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